Shipping & Returns
Shipping Policy
Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays).
Shipping Rates & Delivery Time
United States:
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Standard Shipping: 3–7 business days
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Expedited Shipping: 2–3 business days
Shipping costs are calculated at checkout.
Order Tracking
Once your order is shipped, you will receive a tracking number via email.
Shipping Delays
Delivery times are estimates and may be affected by:
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Carrier delays
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Weather conditions
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High order volume
We appreciate your patience during these situations.
Incorrect Address
Please ensure your shipping address is correct.
We are not responsible for orders shipped to incorrect addresses provided by customers.
Return & Exchange Policy
10-Day Return Window
We accept returns within 10 days of delivery.
Eligibility for Returns
To be eligible for a return:
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Items must be unused and in original packaging
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Proof of purchase is required
Non-Returnable Items
For safety and hygiene reasons, we do not accept returns on:
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Opened or used tea products
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Items marked as final sale
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Refunds
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Once your return is received and inspected:
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Approved refunds will be issued to your original payment method
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Processing time: 5–10 business days
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Return Shipping
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Customers are responsible for return shipping costs
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Shipping fees are non-refundable
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Damaged or Incorrect Items
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If your order arrives damaged or incorrect, please contact us within 7 days with:
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Your order number
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Photos of the item
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We will gladly replace or refund the item.